Vision Airlines will provide the best service possible to our customers; ensuring safety and schedule integrity. When situations arise that will inhibit the carrier from fulfilling these obligations, passenger will be notified through various means, including phone, e-mail, text, and airport announcements. Vision Airlines Customer Service Plan will ensure flight interruptions will be relayed to Customers as soon as practicable.

Flight Delays:

As soon as a delay is posted passengers will be adivsed through various means including Vision website text messages and phone calls. If a delay is known at time of check-in passengers will be advised of of delay during the check-in process.

Situations such as weather, ATC etc., can lift earlier than anticipated, passengers will be encouraged to remain in the gate area.

Airport gate delay announcements will be made every thirty (30) minutes to advise passengers on the status of the delay. Delay announcements will continue until boarding approval is received from the flight crew:

Passengers booked on flights delayed due to circumstances out of the control of the airline can rebook on the next available flight at no charge or cancel their flight with all unused monies refunded to a Passenger credit file; all penalties will be waived.

Vision Airlines will NOT provide any further compensation to customers including but not limited to meal vouchers, future travel vouchers, onward transportation or refunds to the original form of payment.

Rescheduled Flights:

Passengers will be advised through various means of the rescheduled flight date and time. Passengers booked on rescheduled flights due to circumstances out of the control of the airline can rebook on the next available flight at no charge or cancel their flight with all unused monies refunded to a Passenger credit file; all penalties will be waived.

Vision Airlines will NOT provide any further compensation to customers including but not limited to meal vouchers, future travel vouchers, onward transportation or refunds to the original form of payment. If the rescheduled flight results in an overnight stay at the point of origin, stop over or diversion, Vision Airlines will assist in finding "distress passenger" hotel rooms at a discounted rate. Passengers WILL be responsible for the associated cost of transportation, lodging, meals and incidental expenses.

Cancelled Flights:

Passengers will be advised through various means of the flight cancellation. Passengers booked on cancelled flights due to circumstances out of the control of the airline can rebook on the next available flight at no charge or request a refund of the unused portion of their ticket to the original form of payment. If the Passenger elects a refund to the original form of payment onward travel is the responsibility of the Passenger.

If a passenger on a cancelled flight elects to fly on the next available flight, Vision will assist in finding "distress passenger" hotel rooms at a discounted rate. Passengers WILL be responsible for the associated cost of transportation, lodging, meals and incidental expenses. Passengers also have the option of flying into another destination serviced by Vision Airlines; however any onward transportation to their final destination WILL be at the Passengers expense.

Flight Delays:

As soon as a delay is posted passengers will be advised through various means including Vision website, text messages and phone calls. If a delay is known at time of check-in passengers will be advised of of delay during the check-in process.

For delays of sixty (60) minutes or less passengers will be advised to remain in the area for updates, on delays known to exceed sixty (60) minutes or more, passenger will be given a time to return to the airport if they choose to leave. Passengers will be further advised they can contact Vision Airlines reservations line at 877-FLY-AJET or log into the Vision Airlines website to further check the status of their flight.

Airport gate delay announcements will be made every thirty (30) minutes to advise passengers on the status of the delay. Delay announcements will continue until boarding approval is received from the flight crew:

Passengers booked on rescheduled flights due to circumstanceswithin the control of the airline can rebook on the next available flight at no charge or cancel their flight with all unused monies refunded to a Passenger credit file; all penalties will be waived.

Vision Airlines will NOT provide any further compensation to customers including but not limited to meal vouchers, future travel vouchers, onward transportation or refunds to the original form of payment unless authorized by the Director of Stations or designee.

Meal Vouchers:

For Airline controllable delays exceeding 4 hours in duration; Station Personnel have the authority to issue the following:

Additional meal vouchers for delayed flights will be authorized by the DOS or designee. Station Personnel MUST advise via e-mail to CSC and the DOS the number of meal vouchers issued During delays where no vendor concessions are available or lack of concessions at an airport location; the company may elect to order in food and beverage for customers in lieu of meal vouchers. The DOS or designee will work with the Local Station or Ground Handling Manager to ensure security requirements are followed and no airport policies are violated.

NOTE: Meal vouchers MAY NOT be provided to Non-Revenue Passengers, Station Personnel or working Crew Members. Additionally charter or adhoc flight passengers are not eligible for meal vouchers.

Rescheduled Flights:

Passengers will be advised through various means of the rescheduled flight date and time. Passengers booked on rescheduled flights controlled by airline can rebook on the next available flight at no charge or cancel their flight with all unused monies refunded to a Passenger credit file; all penalties will be waived.

Vision Airlines MAY provide compensation to customers including but not limited to meal vouchers, future travel vouchers, onward transportation via ground or air, or refund to the original form of payment. If the rescheduled flight results in an overnight stay at the point of origin, stop over or diversion, Vision Airlines will find "distress passenger" hotel rooms at a discounted rate. Vision Airlines will be responsible to secure payment for associated cost of transportation, lodging, and meals. Passengers ARE responsible for any incidental expenses.

NOTE: Future flight compensation for delayed or rescheduled flights will be discussed on a per flight basis. If deemed appropriate or necessary of offer a future travel voucher the DOS will work through the VP of Operations to ascertain a fair "soft" dollar amount to be provided to customers. NOT ALL DELAYED OR RESCHEDULED FLIGHTS WILL RECEIVE FUTURE TRAVEL CREDIT.

Cancelled Flights:

Passengers will be advised through various means of the flight cancellation. Passengers booked on rescheduled flights controlled by airline can rebook on the next available flight at no charge or cancel their flight with all unused monies refunded to the original form of payment. If the passenger elects to have monies put in a credit file all penalties will be waived.

NOTE: If a Passenger elects a refund of the unused portion of their ticket to the original form of payment, the onward transportation is the responsibility of the Passenger. If a Passenger elects to go on the next available flight all costs associated with lodging, transportation and meals is at the Passengers own expense.

Tarmac Delays

Pursuant to the Department of Transportation "Enhanced Protection for Airline Passengers" regulations (14 CFR Part 259), Vision Airlines, Inc. has adopted a Contingency Plan that will be implemented in the unlikely event of a lengthy tarmac delay for its scheduled and public charter flights at each United States airport at which it operates such air service, including diversion airports, and shall adhere to its plan's terms. For more information please review our Lengthy Tarmac Delay Contingency Plan.